What our Eligibility Clients Say


The City and County of Honolulu moved entirely from a paper-based eligibility application process to an in-person process. Innovative Paradigms has been a wonderful partner for us in implementing this new system. As we have run into issues, we have been able to work with them to adjust.

Innovative Paradigms is very sensitive to make sure our department is apprised of the things going on. We have a really nice working partnership. We are very comfortable with the process and procedure they have established.

Our access to data is fabulous. Whenever we need statistics, they can provide them almost instantly in the format most usable for us.

--Geri Ung, Planner, Paratransit Operations Branch, The City and County of Honolulu


Related Topics

In-Person Eligiblity Assessment

Travel Training

Our Team

Benefits of Travel Training


Paratransit transportation services are expensive, and there are never enough seats for eligible riders. By training potential paratransit users to ride fixed-route public transit, travel training programs free up paratransit seats for other riders.

Fixed-route rides cost less than paratransit rides. For every potential paratransit ride that is taken on a fixed-route bus, cost avoidance is created.
See  Spokane Transit Authority ‘s 4 Year Summary of travel training program managed by Innovative Paradigms.
See Transit Cooperative Research Program white paper on cost benefits.

Benefits to riders

The benefits to riders and the community are enormous. Those who have been housebound or limited to paratransit services find new freedom through learning to use the bus. Travel training helps seniors remain active and involved members of their communities. Travel training assists wider participation in the community by a greater number of its members.

“As a parent … I believe the best thing I can do for Shanti now is to prepare her to be able to take care of herself as much as much as
possible and navigate around the community in a normal manner. Shanti can 'choose' to go out and meet her friends at the mall, movie, etc…
She can choose other activities, such as Hula, where she now catches the bus two times a week. With the ability to use TheBus,
Shanti and the family have gained a very precious commodity – Freedom."
-- Hubert Minn, Shanti’s father, Honolulu, HI

“When we work at a senior facility, we often find that folks are displaced. The kids have wanted their parents to move close, but they don’t visit as much as they promised. When people take 2-3 hours to ride the bus together, they create friendship. Soon they start going to lunch together, or Betty goes with Helen to the doctor.  A lot of paratransit drivers say their riders don’t talk to anyone for weeks until they take a ride. If people are going to stay active, they have to have social contact.” – Kevin Welch, Mobility Options Assistant Manager, Sacramento, California

"Travel training gives seniors a means to get back connected with things in life that they like. Whether it’s going to bowling alley, to church, or just getting out to a hair appointment, it is being connected with things in life they enjoy.” --Russel Cluphf, Program Manager, Mobility Training Program, Spokane, Washington

"You can have every great service in the community, but if you can’t get to it, it might as well not exist. Transportation is the key to staying independent, being able to access the community, spend time with loved ones, and not be a burden.” --Kevin Welch, Mobility Options Assistant Manager, Sacramento, California

Read success stories of some of our trainees.

For more information, contact Phil McGuire.

Related topics

Travel training

In-person eligibility assessment

What is travel training?

Travel training options

Our team

Current travel training projects

What our travel training clients say about us

Success stories



Unique Expertise

Derived from three decades in human service transportation operations, as well as transit and paratransit management, our combination of experience gives us an understanding of the complexities of coordinated transportation involving public, private and human services agencies not found elsewhere.

As the acknowledged leader in the field of coordinated transportation, Innovative Paradigms will assist you with the design, implementation and administration of your mobility management program, travel training program or other transit operation.

Practical Solutions

Since 1981, Innovative Paradigms’ parent company, Paratransit, Inc., a 501(c)3) non profit organization, has operated one of the most successful human services coordinated transportation programs in the nation.  We use this knowledge gained from day-to-day operations to help other organizations develop mobility management programs.

Mobility Management Projects

Innovative Paradigms is currently working on mobility management projects in:

  • Modesto, CA
  • Sacramento, CA 
  • Honolulu, HI
  • Boston, MA
  • Spokane, WA

Travel Training Programs

With over 29 years of direct experience, our team has the most extensive background in developing travel training programs to meet specific agency needs. Read more.

In-Person Eligibility Assessment

Innovative Paradigms has taken the lead in establishing an integrated in-person eligibility assessment system, supported by our unique, customized data management solution. Read more.

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