Paratransit Inc. Partners with Lyft

Paratransit Inc and the ride sharing service Lyft have teamed up to submit a joint proposal offering a dynamic transportation solution for first/last mile and neighborhood mobility in the City of West Sacramento, CA.  If selected, this demonstration project would capitalize on agency staff’s experience working with Lyft in other locations to provide on-demand accessible service to the community.

On the Move in Boston!

THE RIDE Eligibility Center in Boston, operated by Paratransit Inc’s Innovative Paradigms division for the Massachusetts Bay Transportation Authority (MBTA), relocated to a brand new facility on May 1, 2017. The new Eligibility Center was designed by the Innovative Paradigms team and MBTA collaboratively, drawing heavily on our experience designing several similar facilities around the country. 
After close of business on Friday 4/28, Innovative Paradigms’ staff worked through the weekend to complete the move and reopen Monday 5/1 without missing a beat.  Features of the new facility include a purpose built state-of-the-art call center, 7 dedicated accessible van parking spots to facilitate the high number of pickup and drop offs on THE RIDE, more accessible stalls in rest rooms, a video intercom to effectively communicate with paratransit drivers, a new conference room, additional office space, and a beautiful mural in the lobby depicting the swan boats at the Boston Common.

New Faces


Barbara Russell began her tenure with Innovative Paradigms as a Mobility Coordinator, performing ADA paratransit eligibility assessments in the Boston office.  She has recently began a new journey as a travel trainer for the MBTA Travel Training program.  Her experience as a mobility coordinator makes her a perfect fit for this position.  Congratulations, Barbara!

Innovative Paradigms partners with a local non-profit human service agency in Honolulu, HI to conduct travel training services.  Recently, long-time transit user, and advocate, Kelli Okumura, joined the travel training team in Honolulu.  Nationally recognized Travel Training expert, Kevin Welch, was on-site to provide one-on-one training to Kelli.  Welcome to the team, Kelli!


CTSA Partnership Reboot

As the Consolidated Transportation Service Agency (CTSA) for Sacramento, over the years Paratransit Inc. has forged a host of partnerships with local social service agencies designed to improve community mobility. From shared vehicles to providing maintenance, travel training, scheduling assistance, insurance, driver training, contract transportation and other support, the agency’s long-time commitment to implementing creative solutions to local transportation challenges began years before the phrase “mobility management” came into vogue.  According to Tom Roberts, Paratransit Inc.’s Deputy Director who oversees the CTSA and Innovative Paradigms division, over the next several months Paratransit Inc. will be reviewing its partnership agreements to ensure their responsiveness to today’s transportation needs and incorporate any new ideas agencies might have on how to forge even more valuable and effective collaborations.
Stay tuned.

MOVE, the CTSA in Stanislaus County is operated by Innovative Paradigms.  Recently, the team relocated to a new office in anticipation of the addition of new programs, as well as rapid expansion of existing programs. Read More

We Are Hiring!


Innovative Paradigms has become nationally reknowned for the sophistication of its proprietary Data Management System (DMS).  As technology advances, the organization needs to stay on the cutting edge in order to meet the needs of its customers and clients.  
We are in search of a talented Application Developer to help us achieve that goal.. Are you, or someone you know the right fit?