From the Deputy Director


I am delighted to announce that Delana Newell has been promoted to the newly created position of Director of Mobility Management Services. Joining the Paratransit team in 2012, Delana has served as the Deputy Division Chief for Innovative Paradigms, an Associate Consultant for clients nationwide and as a Program Manager for Travel Training, Eligibility and a Bus Buddy program in Spokane, Washington. Delana brings the vision, commitment, integrity and passion to elevate our work in mobility management.

Since the mid-1980’s Paratransit, Inc. has provided national leadership in the transportation industry. From its pioneering work in travel training and eligibility to such programs as vehicle sharing, vehicle rentals, transportation consulting, technology, and more, our agency has given definition to the concept of “mobility management” and in doing so, has touched the lives of countless thousands of individuals around the country.

Mobility Management Services will incorporate the national eligibility, travel training and consulting services currently offered through our Innovative Paradigms brand and integrate activities in the Sacramento region. This restructuring is consistent with our efforts to realign and better leverage the resources of our entire organization to serve both our field offices, clients and end users.

Please join me in welcoming Delana to her new position!

Tom Roberts, Deputy Director

Update from Stanislaus County

In partnership with the Stanislaus Council of Governments, in 2010 Innovative Paradigms established the Consolidated Transportation Services Agency (CTSA) in Stanislaus County. Based on the Paratransit, Inc. model, in the ensuing years we implemented travel training, volunteer driver, and other mobility management programs as well as prepared a county-wide mobility study, relocated the CTSA offices, and developed the “MOVE” brand.  In November 2017, the tremendous success of these endeavors resulted in the transitioning of these programs to a newly established local, stand-alone, non-profit organization.  We couldn’t be more pleased and proud.

Paratransit Inc. Partners with Lyft

Paratransit Inc and the ride sharing service Lyft have teamed up to submit a joint proposal offering a dynamic transportation solution for first/last mile and neighborhood mobility in the City of West Sacramento, CA.  If selected, this demonstration project would capitalize on agency staff’s experience working with Lyft in other locations to provide on-demand accessible service to the community.

On the Move in Boston!

THE RIDE Eligibility Center in Boston, operated by Paratransit Inc’s Innovative Paradigms division for the Massachusetts Bay Transportation Authority (MBTA), relocated to a brand new facility on May 1, 2017. The new Eligibility Center was designed by the Innovative Paradigms team and MBTA collaboratively, drawing heavily on our experience designing several similar facilities around the country.
After close of business on Friday 4/28, Innovative Paradigms’ staff worked through the weekend to complete the move and reopen Monday 5/1 without missing a beat.  Features of the new facility include a purpose built state-of-the-art call center, 7 dedicated accessible van parking spots to facilitate the high number of pickup and drop offs on THE RIDE, more accessible stalls in rest rooms, a video intercom to effectively communicate with paratransit drivers, a new conference room, additional office space, and a beautiful mural in the lobby depicting the swan boats at the Boston Common.

New Faces


Barbara Russell began her tenure with Innovative Paradigms as a Mobility Coordinator, performing ADA paratransit eligibility assessments in the Boston office.  She has recently began a new journey as a travel trainer for the MBTA Travel Training program.  Her experience as a mobility coordinator makes her a perfect fit for this position.  Congratulations, Barbara!

Innovative Paradigms partners with a local non-profit human service agency in Honolulu, HI to conduct travel training services.  Recently, long-time transit user, and advocate, Kelli Okumura, joined the travel training team in Honolulu.  Nationally recognized Travel Training expert, Kevin Welch, was on-site to provide one-on-one training to Kelli.  Welcome to the team, Kelli!


CTSA Partnership Reboot


As the Consolidated Transportation Service Agency (CTSA) for Sacramento, over the years Paratransit Inc. has forged a host of partnerships with local social service agencies designed to improve community mobility. From shared vehicles to providing maintenance, travel training, scheduling assistance, insurance, driver training, contract transportation and other support, the agency’s long-time commitment to implementing creative solutions to local transportation challenges began years before the phrase “mobility management” came into vogue.  According to Tom Roberts, Paratransit Inc.’s Deputy Director who oversees the CTSA and Innovative Paradigms division, over the next several months Paratransit Inc. will be reviewing its partnership agreements to ensure their responsiveness to today’s transportation needs and incorporate any new ideas agencies might have on how to forge even more valuable and effective collaborations.
Stay tuned.

In anticipation of new and expanding programs, in March 2017 the Innovative Paradigms team relocated the MOVE offices in Stanislaus County to a new more accessible location at the Veteran’s Center in Modesto, CA.